Lunch & Learn

Topics Covered:

• Getting more repeat business and referrals
• The value of keeping customers
• What are you really selling?
• What is the customer buying?
• Your unique selling proposition
• The Customer Satisfaction Triad
• How do your customers describe your business?
• When to thank customers
• Lowering employee turnover and absenteeism
• Effective complaint resolution
• Which of your market segments should you focus on?

Instructor: Dana Peterka, SCORE

Space is limited, bring your own lunch and reserve your spot now!

Register Now!