There is a primary problem with measurement.  You can measure a million different things.  Measure too much and you’ll drown in a sea of meaningless data.

Some measurements are more important than others.  Key Performance Indicators (KPIs) are measurements of the critical parts of a system.  Measurements that don’t help you make improvements to your system are worse than worthless:  they’re a waste of your limited attention and energy.  You don’t have time to pay attention to everything – just a few key measurements that actually matter. Continue reading →